The Look is Yours. The Moment is Now!
REFUND & RETURN POLICY
SH&LB’s 90/70
At Stephlohopz & Lanell Boutiques, we strive to ensure total transparency with our customers. We operate under our 90/70 Return Policy to maintain fair pricing while covering necessary logistics and delivery labor.
SH&LB’s Refund Policy
1. Domestic Returns (Within the USA)
Timeframe: You have 7 days from the date of delivery to initiate a return request.
Refund Amount: Approved domestic returns receive a 90% refund of the item purchase price, minus initial shipping fees.
Return Shipping: Customers are responsible for paying all return shipping costs. Because we absorb initial shipping fees within the US, we do not cover return transit fees.
Inspection Requirement: Items must pass an inspection by our return team and be verified in good condition before a refund is issued.
Courier Fees: Our delivery personnel are compensated per trip made to transport your order. Therefore, delivery labor fees are non-refundable regardless of a return.
2. International Returns (Outside the USA)
Timeframe: We offer a 15-day courtesy window from the date of delivery for international customers to request a return.
Refund Amount: Approved international returns receive a 70% refund of the item purchase price.
Return Shipping & Duties: All international return logistics, shipping fees, import duties, and customs charges must be covered entirely by the buyer.
Inspection Requirement: Items must pass an inspection by our quality assurance team to confirm they are in pristine condition.
Why 70%? International returns involve non-recoverable export charges, courier trip payments, and customs fees. Furthermore, all returned international items must be classified as refurbished inventory and cannot be resold at original market value.
How to Request a Return
To start a return or inquire about an order, please contact us directly with your order number:
WhatsApp: +1 (310) 927-3150
Phone: 310-927-3150 | 310-924-6919


